Terms & Conditions
Last updated: June 2026
1. About us
Sudbury Appliance Repairs is a sole-trader domestic appliance repair business operated by Paul Saupe, based at 29 Kiln Drive, Great Cornard, Sudbury, Suffolk CO10 0DN. Tel: 01787 861 357.
2. Quotes and pricing
We provide a free telephone assessment where possible. A fixed written quote will be provided on-site before any repair work begins. You are under no obligation to proceed once you have received the quote. Our repairs start from £79. There is no call-out charge.
3. Parts
Where parts are required, we will advise you of the cost before ordering. Parts are sourced at competitive prices. We cannot guarantee the availability of parts for all makes and models, particularly appliances over 10 years old.
4. Guarantee
All repairs and replacement parts are guaranteed for a period of 3 months from the date of repair. This guarantee covers the specific fault repaired. It does not cover new or unrelated faults, damage caused by misuse, or faults arising from a power surge or third-party interference.
To claim under the guarantee, contact us within the guarantee period and we will inspect and, if covered, repair the fault at no additional charge.
5. Liability
Our liability is limited to the cost of the repair carried out. We accept no liability for consequential losses (e.g. spoiled food in a fridge, flooded premises) arising from an appliance fault or a repair carried out in good faith. We carry full public liability insurance.
6. Access and safety
You are responsible for ensuring safe access to the appliance, including clearing the area around it. Our engineer reserves the right to decline to carry out a repair if the working environment is unsafe.
7. Payment
Payment is due on completion of the repair. We accept cash and bank transfer. We do not accept cheques. In the event that a repair cannot be completed on the first visit (e.g. parts must be ordered), payment for the diagnostic visit may be requested.
8. Cancellations
If you need to cancel or rearrange an appointment, please give us as much notice as possible. We reserve the right to charge a £25 abortive visit fee if our engineer attends and is unable to gain access, or if a visit is cancelled with less than 2 hours’ notice.
9. Complaints
If you are unhappy with any aspect of our service, please contact us at 01787 861 357 in the first instance. We aim to resolve all complaints promptly and fairly.
10. Governing law
These terms are governed by the laws of England and Wales.